Question 1

I'm not tech-savvy. Will I be able to figure this out?

Accepted Answer

Absolutely. Appraiser Machine is designed for appraisers - not tech experts. If you can send an email and use a website, you can use this. Most appraisers are creating orders and sending invoices within their first 30 minutes.

Question 2

How long does it take to set up?

Accepted Answer

Most appraisers are up and running within 30 minutes. Create account (2 min), add company info (5 min), import clients (10 min), start working. No complex configuration required.

Question 3

What do I need to get started?

Accepted Answer

Just an email address. That's it. You won't be charged for 14 days. No special hardware. Works on any modern web browser on your phone, tablet, or computer.

Question 4

Can I import my existing data from Anow?

Accepted Answer

Yes! We have a dedicated Anow import wizard that reads Anow's CSV format natively - no reformatting needed. Bring over your order history, client database, invoice records, and historical data. We also support Mercury Network (MISMO XML) and any spreadsheet (CSV/Excel). See our full Switch from Anow guide at appraisermachine.com/switch-from-anow.

Question 5

Is there a learning curve?

Accepted Answer

Minimal. We designed the interface for appraisers who aren't tech experts. The layout is intuitive, common tasks take 2-3 clicks, and we have video tutorials for everything. Most users say it's easier than what they were using before.

Question 6

Do I need a Stripe account for payments?

Accepted Answer

If you want to accept online payments (recommended - it's how you get paid in days instead of weeks), you'll need a free Stripe account. We'll walk you through setup. If you don't want online payments, you can still use all other features.

Question 7

Does it work on my phone?

Accepted Answer

Yes. Appraiser Machine is mobile-first - it works as well on your phone as your computer. Update orders from the property, upload inspection photos, check your schedule while eating lunch. No separate app to download.

Question 8

What integrations are available?

Accepted Answer

We integrate with Stripe (payments), QuickBooks Online (accounting), Next Level Pro (CRM), and Google Calendar (scheduling). More integrations are added regularly.

Question 9

Can I use it for commercial appraisals?

Accepted Answer

Yes. Appraiser Machine supports Lender, Private, and Commercial order types. Each type can have custom fields and workflows. The system is flexible enough for any appraisal work.

Question 10

Does the AI feature actually work?

Accepted Answer

Yes. Our AI analytics answers questions about your business in plain English. Ask things like 'What was my revenue last quarter?' or 'Who are my top 5 clients by volume?' and get instant answers with charts.

Question 11

Can my team members see everything?

Accepted Answer

You control exactly what each team member can see and do. We have 4 role levels (Super Admin, Admin, Appraiser, Team Member) with 24 granular permissions across 7 categories. You decide who sees financials, who can edit orders, etc.

Question 12

Does Appraiser Machine handle contractor payments?

Accepted Answer

Yes. The Team plan includes a full payroll dashboard - track the dual payment lifecycle, set auto-pay rules, run batch payments, and auto-compile 1099-NEC data at year-end. Contractors can see their own payment history through a self-service portal.

Question 13

What's the difference between Appraiser Machine and Next Level Pro?

Accepted Answer

They solve different problems. Appraiser Machine = Operations (orders, clients, invoicing, scheduling, routes). Next Level Pro = Marketing (lead capture, follow-up sequences, email campaigns). Think: Next Level Pro brings clients TO you, Appraiser Machine helps you SERVE them well. If you use both, they connect with one-click OAuth - contacts sync, order changes trigger automations, and form submissions create quotes.

Question 14

Does Appraiser Machine work with TOTAL, SFREP, ACI, and other report-writing software?

Accepted Answer

Yes. Appraiser Machine is not a report-writing replacement - it generates the content that goes into your reports. The Smart Copy button formats narratives specifically for your software (TOTAL strips rich text, SFREP uses it). We also support MISMO XML export for structured data transfer. You keep using your report software exactly as before, but with AI-generated content that saves you 2-3 hours per report.

Question 15

Can I bill for consulting, expert witness, or hourly work?

Accepted Answer

Yes. Appraiser Machine supports multiple fee types beyond standard appraisals. Create invoices with hourly rates for consulting work, flat fees for expert witness testimony, or any custom fee structure. All billing types flow through the same invoicing, payment tracking, and QuickBooks sync.

Question 16

How does the review request system work?

Accepted Answer

When you complete an order, Appraiser Machine prompts you to request a Google review from the client. One click sends a professional email with your Google Business Profile review link. If you skip it, no nagging - but your dashboard tracks your review request rate so you can see the impact over time. It's a simple way to build your online reputation without the awkwardness of asking in person.

Question 17

How much does it cost?

Accepted Answer

Solo Plan: $99/month (1 user, everything included). Team Plan: $199/month (unlimited users, team features). Both plans include all features, unlimited orders, unlimited clients, and unlimited invoices. No hidden fees.

Question 18

Will I be charged during the trial?

Accepted Answer

No. Your card is collected to start the trial, but you won't be charged until day 15. Cancel anytime before then — no questions asked. We want you to see the value before your first payment.

Question 19

What if I cancel?

Accepted Answer

Cancel anytime from your account settings. No cancellation fees. No guilt trips. Your subscription stays active through the end of your billing period. You have 90 days after that to export your data. We never hold your data hostage.

Question 20

I'm close to retirement. Is this worth it?

Accepted Answer

Maybe especially so. Organized systems make your practice more valuable if you sell. Or work smarter: fewer orders at higher fees with private clients. At $99/month, you need to save 2 hours/month to break even. Most save that in week one.

Question 21

Do you offer refunds?

Accepted Answer

30-day money-back guarantee on your first paid month. If you're not satisfied, contact us for a full refund. After 30 days, we don't offer partial refunds, but you can cancel anytime.

Question 22

What AI features are included?

Accepted Answer

Every plan includes: AI narrative generation for all 13 UAD 3.6 sections, AI photo classification with C/Q ratings, property data auto-population from public records, engagement letter requirement extraction, AI order import from PDF, voice dictation, Ask AI business questions, and AI daily business summaries. No add-on fees.

Question 23

Is Appraiser Machine ready for UAD 3.6?

Accepted Answer

Yes. Our AI report prep tools were built specifically for UAD 3.6. The narrative generator knows all 13 sections and their requirements. The photo analyzer uses the official C1-C6 and Q1-Q6 rating definitions. Property data maps to all UAD 3.6 fields. We didn't retrofit an old system - we built for the new standard from the beginning.

Question 24

Do I still need TOTAL / ACI / SFREP / ClickFORMS?

Accepted Answer

Yes. Appraiser Machine is not a report-writing platform. You still complete your final reports in TOTAL, ACI, SFREP, or ClickFORMS. Our AI generates the content that goes INTO your reports - narratives, photo classifications, property data. The Smart Copy button formats everything perfectly for your specific software.

Question 25

How is this different from ChatGPT?

Accepted Answer

ChatGPT doesn't know UAD 3.6 requirements, USPAP standards, or how appraisers write. Our AI is specifically trained on UAD section definitions, C/Q rating scales, and appraisal terminology. It writes in proper appraiser voice, uses standard UAD terminology, and flags uncertainties with [VERIFY] tags. It also has your order context - property address, type, county, report type - so narratives are specific, not generic.

Question 26

What about the November 2026 UAD 3.6 deadline?

Accepted Answer

UAD 3.6 becomes mandatory for all lender work on November 2, 2026. The new standard requires more detailed narratives, expanded data fields, and updated condition/quality ratings. Appraiser Machine's AI already works to the UAD 3.6 standard, so you can start building compliant habits now instead of scrambling at the deadline.

Question 27

Is my client data secure?

Accepted Answer

Yes. Bank-level encryption (AES-256 at rest, TLS 1.2+ in transit), SOC 2 certified infrastructure, daily encrypted backups, and row-level security ensuring your data is completely isolated from other companies. Your data is safer with us than in spreadsheets.

Question 28

Do you sell my data?

Accepted Answer

Never. We don't sell, rent, or trade your data. Period. Your appraisal data, client information, and business records are yours. We use your data only to provide the service.

Question 29

What happens to my data if I cancel?

Accepted Answer

You have 90 days after cancellation to export everything (orders, clients, invoices, files). After 90 days, data is permanently deleted. Backups are rotated within 30 additional days.

Question 30

Is the software USPAP compliant?

Accepted Answer

Yes. Appraiser Machine supports USPAP confidentiality requirements with encrypted data storage, role-based access controls, and secure multi-tenant architecture. All data is protected by bank-level encryption and row-level security policies that prevent cross-company access. The software helps you maintain compliance, though compliance ultimately depends on your professional practices.

Question 31

What if I need help?

Accepted Answer

Email support@appraisermachine.com. We respond within 24 hours (usually much faster). Team plan users get priority support. We also have video tutorials and written guides for every feature.

Question 32

Do real people answer support questions?

Accepted Answer

Yes. Real people who understand appraisal work. We've spent over a decade helping appraisers grow their businesses, so we understand your questions because we've had the same ones.

Question 33

Can I try it before I commit?

Accepted Answer

Absolutely. 14-day free trial with full access to every feature. Create real orders, send real invoices, try it on your phone. You won't be charged until the trial ends. Cancel anytime.

Frequently Asked Questions

Getting Started

Features & Functionality

Pricing & Billing

AI & UAD 3.6

Security & Data

Support

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